1. Introduction
Mediatronixs (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website and WhatsApp Business communications.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (email, phone number, shipping address)
- Order information (products purchased, tracking numbers)
- Payment information (processed securely through third-party providers)
- Communications with us (including WhatsApp messages)
3. WhatsApp Business Communications
Opt-In Required: We use WhatsApp Business API to send you important order updates, shipping notifications, and customer support messages.
How to Opt-In:
- Send “START” or “YES” to our WhatsApp Business number: +1 555-817-6331
- Click on our WhatsApp opt-in links in order confirmation emails
- Scan QR codes provided with your shipments
Types of Messages:
- Order confirmations
- Shipping updates and tracking information
- Delivery notifications
- Customer support responses
Opt-Out: You can opt-out at any time by sending “STOP” to our WhatsApp number or blocking our business account.
Data Sharing: Your WhatsApp messages are processed through Meta’s WhatsApp Business Platform. We do not share your phone number with third parties for marketing purposes.
4. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send shipping notifications and updates
- Provide customer support
- Comply with legal obligations
- Improve our services
5. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Shipping carriers (DHL, etc.), payment processors
- Marketplace Partners: eBay, CDON (for order fulfillment)
- WhatsApp/Meta: For message delivery (only with your consent)
- Legal Requirements: When required by law or to protect our rights
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of communications
- Withdraw consent for WhatsApp messages
8. International Data Transfers
As we operate internationally and use services like WhatsApp (Meta), your data may be transferred to and processed in countries outside your residence, including the United States.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Mediatronixs
Email: privacy@mediatronixs.com
WhatsApp: +1 555-817-6331
Website: https://mediatronixs.com
12. Compliance
This privacy policy complies with:
- General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA)
- WhatsApp Business API Terms of Service
- Meta Platform Terms
© 2025 Mediatronixs. All rights reserved. This privacy policy is effective as of September 29, 2025.