Shipping Policy

Last Updated: November 20, 2025

1. Shipping Overview

MediaTronixs is committed to delivering your orders quickly and safely. We ship worldwide and partner with leading carriers to ensure your products arrive in excellent condition.

2. Processing Time

• In-Stock Items: 1-2 business days
• Pre-Owned Items: 1-3 business days (inspection and packaging)
• Large Orders (100+ items): 3-5 business days
• Custom Orders: Processing time will be specified at checkout

Note: Orders placed on weekends or holidays are processed the next business day.

3. Shipping Methods and Delivery Times

Domestic Shipping (Within Country)

International Shipping

4. Shipping Carriers

We work with the following trusted carriers:

• DHL: Primary international and express shipping
• PostNord: Scandinavian region shipping
• Local Carriers: For domestic deliveries

5. Order Tracking

• Tracking information is sent via email once your order ships
• Track your order at: https://mediatronixs.com/track-order/
• WhatsApp notifications available for DHL shipments (opt-in required)
• Real-time tracking updates via email and SMS

6. Free Shipping

Enjoy FREE SHIPPING on orders over $200!

• Applies to standard shipping only
• Available for domestic orders
• Calculated before taxes and discounts
• Excludes oversized or heavy items

7. Shipping Costs

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination
• Selected shipping method
• Order value

Exact shipping costs are displayed at checkout before you complete your purchase.

8. International Shipping – Customs and Duties

For international orders:

• Customs Duties: Customer is responsible for all customs duties, taxes, and fees
• Customs Delays: Delays due to customs are beyond our control
• Declared Value: All packages are declared at full product value
• Import Restrictions: Customer must ensure products can be legally imported

9. Delivery Issues

Lost Packages

• Wait until estimated delivery date has passed
• Contact us at support@mediatronixs.com
• We will file a claim with the carrier
• Replacement or refund issued once claim is resolved

Damaged Packages

• Inspect package upon delivery
• Note any damage on delivery receipt
• Photograph damage immediately
• Contact us within 48 hours
• We will arrange replacement or refund

Wrong Address

• Verify shipping address before completing order
• Address changes accepted within 1 hour of order placement
• After shipment, we cannot change the address
• Customer responsible for re-shipping costs if address was incorrect

10. Undeliverable Packages

If a package is returned as undeliverable:

• We will contact you to verify the address
• Re-shipping fees will apply
• Refunds issued minus original shipping costs
• Customer must respond within 14 days or package may be restocked

11. Signature Required Deliveries

High-value orders (over $500) may require signature upon delivery:

• Someone must be available to sign
• Alternative delivery arrangements can be made with carrier
• Carrier will leave a delivery notice if no one is available

12. Multiple Items – Shipment Splitting

If you order multiple items:

• Items may ship separately from different warehouses
• You will receive separate tracking numbers
• No additional shipping charges for split shipments
• All items will arrive within stated delivery timeframe

13. Pre-Owned Items Packaging

Pre-owned products are carefully packaged:

• Each item inspected before shipping
• Protective packaging materials used
• Original cases/covers included when available
• Fragile items (vinyl, CDs, DVDs) receive extra protection

14. Shipping Restrictions

We cannot ship to:

• P.O. Boxes (for some carriers)
• Military APO/FPO addresses (contact us for options)
• Countries under trade restrictions

15. Holiday and Peak Season Shipping

During holidays and peak seasons:

• Processing times may be extended by 1-2 days
• Carrier delays are possible
• Order early to ensure timely delivery
• Specific holiday shipping deadlines will be posted on our website

16. Marketplace Orders (eBay, CDON, Fruugo)

Orders placed through our marketplace partners:

• Follow marketplace shipping policies
• Tracking provided through marketplace platform
• Same carriers and service standards apply

17. Questions About Shipping?

Contact our customer service team:

• Email: support@mediatronixs.com
• Phone: (786) 425-1900
• WhatsApp: +1 555-817-6331
• Hours: Monday-Friday, 8:00 AM – 8:00 PM
• Track Order: https://mediatronixs.com/track-order/

© 2025 MediaTronixs. All rights reserved.